Refund Policy – Auroriz Gemstone Online Store

Welcome to Auroriz, your trusted source for exquisite gemstones. We are committed to ensuring your satisfaction with every purchase, and our Refund Policy is designed to provide you with clear guidelines and processes for requesting a return. Please carefully review this policy before making a purchase.

21-Day Return Policy

We offer a generous 21-day return policy, allowing you ample time to assess your purchase. If, within 21 days of receiving your item, you find it to be not as described, faulty, or damaged upon arrival, we will gladly initiate a refund for 100% of the purchase price, including shipping.

Eligibility for Returns

To be eligible for a return, please ensure that your item meets the following criteria:

  • The item is in the same condition as when you received it: unworn, unused, and in its original packaging.
  • You possess a valid receipt or proof of purchase.

Initiating a Return

To start a return, please contact us at return@auroriz.co.nz. Once your return request is accepted, you will receive detailed instructions on how and where to send your package. Please note that we cannot accept items for return that have not been requested beforehand.

For any inquiries related to returns, feel free to contact us at return@auroriz.co.nz.

Damages and Issues

Upon receiving your order, we kindly request that you inspect the items immediately. If you identify any defects, damages, or discrepancies with your order, please contact us without delay. Our team will work diligently to evaluate the issue and ensure a prompt resolution.

Exceptions / Non-Returnable Items

While we strive to accommodate returns, there are certain exceptions:

  • Custom products, including special orders or personalized items, cannot be returned. If you have concerns about a specific item, please reach out to us for guidance.
  • Refunds will not be issued for items damaged during the process of being set into jewelry.
  • Sale items and gift cards are non-returnable.

Exchanges

For the swiftest resolution, should you wish to exchange an item, we recommend returning the original item as per our return policy. Once your return is accepted, you can proceed to make a separate purchase for the desired replacement item.

Refund Process

Upon receiving and inspecting your return, we will promptly notify you regarding the approval status of your refund. If approved, your refund will be automatically processed using your original payment method. Please keep in mind that the processing and posting of the refund by your bank or credit card company may take some time.

Changes to Refund Policy

Auroriz reserves the right to modify, update, or revise this Refund Policy at any time. Any changes will be posted on our website, and your continued use of our services after such changes constitutes your acceptance of the modified policy.

Thank you for choosing Auroriz. We are dedicated to providing you with exceptional gemstone products and ensuring your satisfaction. If you have any questions or concerns about our Refund Policy, please contact us.