Shipping Policy – Auroriz Gemstone Online Store
Welcome to Auroriz, your trusted source for exquisite gemstones in New Zealand and around the world. This Shipping Policy outlines our shipping procedures and guidelines to ensure a seamless shopping experience. Please review this policy carefully before making a purchase
Domestic Shipping
We partner with CourierPost for all domestic parcels within New Zealand. Upon dispatch of your parcel, please allow 3-5 business days for delivery. We exclusively utilize tracked SIGNATURE REQUIRED services to ensure the safety of your order. It’s essential that you ensure someone is available to sign for your parcel upon delivery.
International Shipping
For our valued international customers, we rely on NZ Post international courier services to facilitate the safe and efficient delivery of your gemstone treasures. Due to variations in shipping costs between countries, we kindly ask you to contact us for accurate international shipping cost information.
Shipping Costs
Shipping costs are determined based on factors such as the destination, weight of the products, and the chosen shipping method. For international orders, we will provide you with the most up-to-date shipping cost information based on your location.
Parcel Tracking
We understand the importance of knowing the status of your order. For both domestic and international shipments, we offer parcel tracking services. Once your order is dispatched, you will receive tracking information via email, allowing you to monitor your order’s journey to your doorstep.
Address Accuracy
To ensure successful delivery, please provide accurate and complete shipping information during the checkout process. We cannot be held responsible for delays or issues caused by incorrect or incomplete shipping addresses.
International Customs and Duties
For international orders, please note that your package may be subject to customs duties, taxes, or fees imposed by your country’s customs authorities. These charges are the responsibility of the customer. Please familiarize yourself with your country’s customs regulations and potential charges before finalizing your order.
Resolving Shipping Issues
In the rare event of any issues with the courier company, such as parcels lost in transit, we are committed to resolving them promptly. Please reach out to our dedicated customer support team, and we will work diligently to address and rectify the situation to your satisfaction.
Holidays and Peak Seasons
During holidays and peak shopping seasons, shipping carriers may experience increased volumes, potentially leading to delays. We recommend placing your orders in advance to ensure timely delivery during these periods.
Changes to Shipping Policy
Auroriz reserves the right to modify, update, or revise this Shipping Policy at any time. Any changes will be posted on our website, and your continued use of our services after such changes constitutes your acceptance of the modified policy.
Thank you for choosing Auroriz. We are dedicated to providing you with exceptional gemstone products and ensuring they reach you securely and on time. If you have any questions or concerns about our Shipping Policy, please contact us.